MailPilot
AI email auto-reply workflows for busy support inboxes.
MailPilot classifies customer emails, scores sentiment and urgency, and drafts on-brand replies with your variables, then escalates the risky ones to a human.
MailPilot is a developer-friendly email auto-reply workflow for e-commerce support teams drowning in 200+ customer emails a day. It classifies every message
What it produces
- 5-type email classification
- Sentiment & urgency scoring
- Branded draft templates with variables
- Human escalation rules
- Transparent decision flow
Your output, item by item
- {'label': 'Email types handled', 'value': '5'}
- {'label': 'UI languages', 'value': '10'}
- {'label': 'Auto-send', 'value': 'Never'}
MailPilot stops at draft-and-route. A human or your existing helpdesk presses send, so nothing reaches a customer without a person deciding it should.
A visible rule engine scores polarity (-1..+1) and urgency (0..10) from signal words. The score drives escalation; there is no hidden model behind the label.
Inquiry, complaint, return or exchange, partnership and spam each get their own reply template and routing rule, so replies stay on-brand without rewriting them.
The product UI and reply templates cover ten locales, so support can answer in the customer's language without switching tools.
When to skip MailPilot and write it yourself
What MailPilot does is narrow: AI email auto-reply workflows for busy support inboxes. It drafts and cleans email, but deliverability and tone are on you. Read anything customer-facing before it goes out, and send a test before a big blast.
Making the output usable
Which email types does it handle?
Inquiry, complaint, return/exchange, partnership, and spam — each with its own reply template and routing.
Does it send emails automatically?
No. MailPilot drafts and routes; a human or your existing helpdesk sends. You stay in control of the send button.
How does sentiment and urgency work?
A transparent rule engine scores polarity (-1..+1) and urgency (0..10) from signal words; the score drives escalation, never a hidden model.
Is it free?
Yes — the Free tier drafts replies for a limited number of emails per day. Paid tiers add volume, team inboxes, and audit logs.
What languages does MailPilot support?
The product UI supports ten locales (en/da/de/es/fr/it/nl/pt-BR/pt-PT/zh). Replies follow the customer language detected from the email when possible.
Is my customer data safe?
Inputs are used only to generate your draft and are never sold. Retention and rights are on our Privacy page; Enterprise can include a DPA.
Which countries can I use it in?
As a cloud web app, MailPilot is reachable worldwide. Payment availability via Waffo Pancake may vary by region.
How much editing will MailPilot's draft need?
Not a human support team. It drafts replies; a person should review anything customer-facing before it goes out.
Who is MailPilot for?
When the task is aI email auto-reply workflows for busy support inboxes, founders and operators who send a lot of email reach for MailPilot.
Built by Xingliang Li · LX Micro-SaaS Factory — a one-person, curated set of tight-vertical AI tools. How tools are selected →